Although PZCart provides s a free inspection service for all product, it does not cover all aspects. Do take a look at the areas covered/not covered by the inspection (After Sales Service - Inspection information)
If the product purchased through PZCart is damaged or defective, we shall be able to able to assist in negotiating in arranging for a refund or exchange of the item. Please ensure that the original receipt and effective warranty documents are available for the purchased item before contacting us.
Aftersale negotiation can be conducted by PZCart on your behalf after receiving your feedback on the issue with supporting evidence. Some sellers are willing to accept the request for refund or exchange, some might also offer alternative solutions like a partial refund, repairs or one-to-one exchange etc. There are sellers that might refuse any form of aftersales service if they deny the responsibility of defect/damage. In whatever outcome, do take note that there might be extra shipping cost incurred to realize the aftersale service
Please open your parcel as soon as possible after receiving it. Please be reminded again that we shall not be able to assist in aftersale services if it is not reported within 48hrs. For Wrong & Damaged item(s): Please take photos of the item (with the close up of the damaged part). Email the photos to firstname.lastname@example.org as an attachment and a brief description of the problem with the Order ID. Please report any problem within 48hours after receiving the parcel. It shall be investigated and a reply shall be sent within 3 working days.
The compensation for wrong, damaged or missing items is dependent on the insurance coverage that was selected. If the item is within its warranty period, we shall negotiate the terms of aftersales service with the respective seller. The outcome of the negotiation shall be informed through email.
The email shall provide instructions for returning and exchanging the item. Please sent it in their original packaging with the original receipt and warranty documents. We will process the aftersale service once we receive the returned items with the necessary documents. Do take note that the return has to be completed with all required documents or the seller may not honor the terms of aftersales.